Refund & Cancellation Policy

Last updated: 24 October 2026

1. About Us

Independent AI Services is operated by Robert McDonald, a UK sole trader.

Business address: 32 High Meadows, Greetland, HX4 8QF

Email: audit@airepairdirectory.com

2. Website Intelligence Report

Our £29 report provides an automated assessment of selected aspects of a public website homepage, including indicative findings and recommendations. It is not a comprehensive security, accessibility, performance or compliance audit.

3. Delivery

Reports are normally generated and emailed within a few minutes of successful payment. If your report does not arrive, check your spam folder and contact us.

4. Our 14-Day Money-Back Guarantee

We offer a voluntary 14-day, no-questions-asked money-back guarantee. You can request a full refund within 14 calendar days of purchase, even if your report has already been delivered.

Email audit@airepairdirectory.com with your purchase email address. No explanation is required. Refunds are returned to the original payment method.

5. Statutory Cancellation Rights

UK consumers may have a statutory right to cancel an online purchase within 14 days. For qualifying digital content, this right may end when supply begins, but only if the applicable legal requirements are met, including express consent, acknowledgement and confirmation.

Our voluntary money-back guarantee remains available regardless of whether a statutory cancellation right has ended.

6. Faulty or Misdescribed Reports

Nothing in this policy limits your statutory consumer rights. Contact us if your report is faulty, not as described or does not meet applicable legal requirements.

7. Refund Processing

Statutory refunds will be processed within applicable legal deadlines, generally within 14 days of a valid cancellation request. Under our voluntary guarantee, we aim to initiate refunds within 14 days of receiving your request.

8. Contact

Robert McDonald trading as Independent AI Services

Business address: 32 High Meadows, Greetland, HX4 8QF

Email: audit@airepairdirectory.com

Model Cancellation Form

To cancel your contract, you may email us stating:

I hereby give notice that I cancel my contract for the Website Intelligence Report.

Include your name, address, purchase email, date ordered and date of cancellation.